Our Complaint Resolution Policy

We are committed to delivering the best possible care for all our clients, however, we do recognise that sometimes things "don’t go according to plan”. In this case, we would like you to know that we will endeavour to listen, resolve your complaint and reflect on it.

If you have a reason to be dissatisfied with the care you have received, please download our Complaint Resolution Procedure which explains in detail the 3 stage process of dealing with a complaint.